Cancellation & Refund

This Refund & Cancellation Policy applies to all one‑off immigration legal services provided by IMMIGRATIONELY.COM LTD. This policy complies with SRA professional conduct rules and applicable United Kingdom consumer legislation. Our services are bespoke intellectual legal work, no physical goods are supplied for return.

• Important Service Note
  All legal services offered are one‑off project‑based services. There are no subscription plans, no recurring billing and no automatic renewal. Once legal work has commenced, bespoke professional legal services cannot be reversed, resold or reused for other clients.
• Cancellation Prior to Commencement of Work
  Where payment has been completed but no legal work of any description has been started, clients may submit a formal written cancellation request within 24 hours following payment confirmation. A full refund may be considered under these conditions. Any approved refund will be processed to the original payment method within 5‑10 working days.
• Limited Refund Eligibility
  Refunds will only be reviewed in the following limited circumstances:

• Verified duplicate payment or confirmed technical payment‑processing error
• The firm is unable to deliver the agreed‑upon service due to unforeseen regulatory or official policy changes
• Written cancellation request submitted within the 24‑hour cancellation window and zero work has been performed

• Non‑Refundable Circumstances
  No refund will be issued in any of the following situations:

• Any legal work, case research, document drafting, advice preparation or official representation has commenced
• The UK Home Office issues a refusal or unfavourable decision on any visa, settlement or sponsor‑licence application
• The client changes personal plans, abandons their case or elects not to proceed after work has started
• Difficulties or case risks arise from false, incomplete or misleading information supplied by the client
• The client fails to cooperate, delays submission of required documents or disregards professional legal guidance
• Third‑party disbursements including Home Office application fees, Immigration Health Surcharge, translation and certification charges
• Urgent‑premium services, expanded case scope or additional separate instructions agreed after the original service order

• Partial Refund Assessment
  Where valid reasonable grounds exist and part of the agreed service scope remains entirely unperformed, a partial refund or service credit may be offered. This assessment will be based on work already completed and governed strictly by the original written service agreement.
• No‑Return Statement
  These are custom‑produced digital legal intellectual‑property‑based services. No physical goods exist for return, exchange or buy‑back. Completed legal documents, representations and case strategies are tailor‑made for the specific client matter and cannot be returned to the firm.
• Refund Request & Dispute Handling
  All cancellation and refund requests must be submitted in writing via our official email address. Any disputes shall be resolved in accordance with the signed service agreement and under the laws of England and Wales.
• Policy Amendments
  IMMIGRATIONELY.COM LTD reserves the right to update this policy to align with SRA regulatory updates, changes in immigration rules and UK statutory requirements. Revisions will take effect upon publication on our official website.
  IMMIGRATIONELY.COM LTD

Add:2 Gresham Road, Brentwood, England, CM14 4HN

Email: immigrationely@outlook.com

Tel: +44 (0)7919 735 292