PRIVACY POLICY

PLUGNGO ELECTRICAL LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our mobile electrical installation services.

This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our website and services. We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

• Name and contact details
• Email address
• Telephone number
• Property or service address
• Details of your electrical installation requirements
• Information provided through enquiry or contact forms
• Appointment and service-related information
• Payment and transaction information where applicable
• Technical information such as IP address, browser type, device information, and website usage data
• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for providing our services, responding to enquiries, managing customer relationships, and operating our website.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information
• Arrange and manage electrical installation services
• Communicate with you regarding appointments and service requirements
• Provide quotations or service information
• Process payments where applicable
• Maintain customer and service records
• Improve our website, services, and customer experience
• Handle customer support requests and complaints
• Meet legal, regulatory, accounting, and administrative obligations
• Protect our website, systems, customers, and business against fraud or misuse

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

3. Legal Basis for Processing

Where required under applicable data protection law, we rely on one or more of the following legal bases:

• Contract: Processing is necessary to provide services you have requested or to take steps before entering into a service agreement.
• Legal obligation: Processing is necessary to comply with applicable legal or regulatory requirements.
• Legitimate interests: Processing is necessary for legitimate business purposes, provided that these interests do not override your rights and interests.
• Consent: Where required, we will obtain your consent before processing your information for a specific purpose.

Where processing is based on consent, you may withdraw your consent at any time.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business or provide services. These may include:

• Payment service providers
• Website hosting and technical service providers
• IT and security service providers
• Professional advisers, accountants, or legal advisers
• Delivery, service, or business support providers where relevant
• Government authorities, regulators, courts, or law enforcement where legally required

Third parties are expected to handle personal information in accordance with applicable data protection requirements.

5. Payment Information

Where payments are processed through third-party payment providers, payment details may be handled directly by those providers in accordance with their own privacy and security policies.

Where possible, we do not retain complete payment card details on our own systems.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, improve performance, understand website usage, and enhance the user experience.

Where applicable, non-essential cookies will only be used in accordance with applicable cookie and privacy requirements. You may be able to manage or disable cookies through your browser settings or any cookie management tools provided on our website.

Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, and complying with legal, accounting, and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it where appropriate.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request portability of your personal information where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and services are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. International Data Transfers

As PLUGNGO ELECTRICAL LTD provides services to customers across Europe, personal information may, where necessary, be processed by service providers located outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or data protection practices.

Any updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.