SERVICE FULFILLMENT TERMS

PLUGNGO ELECTRICAL LTD provides professional mobile electrical installation services for residential and commercial customers. This Service Fulfilment Policy explains how service requests are processed, scheduled, and completed, including the applicable timeframes.

1. Service Request

Customers may submit a service enquiry by email, telephone, or through the available contact methods on our website.

When submitting a request, customers should provide accurate information about the property, the required electrical installation work, and any relevant access or equipment details.

We will review the service request and contact the customer to discuss the requirements.

2. Service Confirmation

After reviewing the requested work, we may provide a quotation or estimated service cost where appropriate.

Service request review and initial response: normally within 1 business day.

The actual timeframe may vary depending on the complexity of the request and the information required to assess the work.

A service appointment will only be considered confirmed once the scope of work, applicable price, and appointment arrangements have been agreed with the customer.

3. Appointment Scheduling

Once the service has been confirmed, we will arrange an appropriate appointment based on customer requirements, service availability, location, and the nature of the electrical work.

Typical appointment scheduling timeframe: within 1-3 business days after service confirmation.

For more complex installations or services requiring additional assessment, the scheduling timeframe may be longer. Where this occurs, we will communicate the expected timeframe to the customer.

4. On-Site Service

Our mobile electrical installation services are carried out at the customer’s property or another agreed location.

Depending on the scope of work, services may include:

• Electrical fitting
• Socket and switch installation
• Lighting installation
• Appliance connection
• General electrical installation work

Typical service completion timeframe: 1-3 business days from the scheduled service appointment, depending on the scope and complexity of the work.

Straightforward installations may be completed during the scheduled visit. Larger or more complex work may require additional visits or time.

5. Additional Work

If additional work is identified after the service has started, we will explain the requirements to the customer where reasonably practicable.

Additional work may be necessary where existing electrical conditions, property access, equipment compatibility, or other circumstances differ from the information originally provided.

Where additional charges apply, we will normally obtain the customer’s approval before carrying out the additional work.

6. Customer Access Requirements

Customers are responsible for ensuring that the property and relevant working areas are accessible at the agreed appointment time.

Delays caused by unavailable access, inaccurate property information, unsafe conditions, or customer-supplied equipment may affect the service completion timeframe.

Where access cannot be provided or the working conditions are unsuitable, the appointment may need to be rescheduled.

7. Safety and Suitable Working Conditions

Electrical installation work must be carried out under suitable and reasonably safe conditions.

If we identify a significant safety concern or an existing electrical fault that prevents the requested work from being completed safely, we may postpone or stop the service until the relevant issue has been addressed.

Any additional work required as a result may be discussed separately with the customer.

8. Materials and Customer-Supplied Equipment

Where materials or components are required, the applicable arrangements will be confirmed before the service where reasonably practicable.

If the customer supplies an appliance, fitting, socket, switch, lighting product, or other equipment, the customer is responsible for providing suitable equipment for the intended installation.

If supplied equipment is unsuitable, damaged, incompatible, or otherwise prevents safe installation, the service may be delayed or rescheduled.

9. Completion of Services

A service will generally be considered completed when the agreed electrical installation work has been carried out and the relevant work has been completed to a reasonable standard, subject to the agreed scope.

Where additional work is required outside the original scope, completion may depend on further arrangements, materials, appointments, or customer approval.

10. Delays

We aim to meet the timeframes stated in this policy; however, actual service times may vary due to circumstances outside our reasonable control.

Potential causes of delay may include:

• Unexpected electrical faults
• Unsafe or unsuitable site conditions
• Restricted access to the property
• Additional work requirements
• Material or equipment availability
• Severe weather
• Transport disruption
• Utility-related issues
• Other unforeseen circumstances

If a significant delay occurs, we will make reasonable efforts to inform the customer and agree revised arrangements.

11. Cancellation and Rescheduling

Customers who need to cancel or reschedule a service appointment should contact PLUGNGO ELECTRICAL LTD as soon as possible.

Cancellation rights will be handled in accordance with applicable UK consumer protection laws and our Terms and Conditions.

Where services have already commenced at the customer’s request, cancellation or refund rights may be affected where permitted by law.

12. Payment and Service Fulfilment

All service purchases from PLUGNGO ELECTRICAL LTD are one-time purchases. We do not operate subscription-based services or recurring billing for electrical installation work.

Payment for a confirmed service must be made using the payment method agreed or made available at the time of purchase.

Where additional work is requested or becomes necessary, any additional costs will be communicated to the customer before the additional work is undertaken, where reasonably practicable.

13. Service Area

PLUGNGO ELECTRICAL LTD provides mobile electrical installation services for residential and commercial customers across Europe, subject to service availability, location, applicable requirements, and the nature of the requested work.