TERMS OF SERVICE

These Terms and Conditions govern the use of the website and the purchase of services provided by PLUGNGO ELECTRICAL LTD (“we”, “us”, “our”). By using our website, submitting a service enquiry, or purchasing our services, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before requesting or purchasing any service from us.

1. About Our Services

PLUGNGO ELECTRICAL LTD provides professional mobile electrical installation services for residential and commercial customers. Our services may include:

• Electrical fitting
• Socket and switch installation
• Lighting installation
• Appliance connection
• General electrical installation work
• Other related electrical installation services agreed with the customer

Services are carried out at the customer’s property or another agreed location, subject to suitability, access, and the nature of the requested work.

2. Service Enquiries and Quotations

Customers may contact us to discuss their electrical installation requirements. Where appropriate, we may provide a quotation or estimated service cost based on the information provided.

A quotation may be subject to inspection of the property, confirmation of the work required, access conditions, existing electrical installations, and any additional requirements identified before or during the service.

Unless otherwise agreed in writing, a quotation is not a guarantee that additional work will not be required if circumstances arise that could not reasonably be identified in advance.

3. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the property and requested work
• Providing reasonable and safe access to the relevant areas of the property
• Informing us of any known issues that may affect the requested installation
• Ensuring that any necessary permissions or landlord approvals have been obtained where applicable
• Ensuring that the property is reasonably accessible for the agreed service

We reserve the right to postpone or decline work where conditions are considered unsafe, unsuitable, inaccessible, or materially different from the information provided.

4. Service Performance

We will carry out agreed services with reasonable care and skill and in accordance with applicable requirements and standards.

The scope of work will be based on the service agreed with the customer. If additional work becomes necessary, we may discuss the additional requirements and any associated costs with the customer before proceeding, where reasonably practicable.

5. Pricing

The price of a service will be communicated to the customer before the service is confirmed, where reasonably practicable.

Prices may depend on factors including:

• Type and scope of electrical work
• Materials or components required
• Property conditions
• Installation complexity
• Additional work requested by the customer

Any applicable taxes, fees, or additional charges will be communicated where required.

6. Billing and Payment Terms

All purchases of services from PLUGNGO ELECTRICAL LTD are one-time sales and one-time purchases.

We do not operate subscription plans, recurring billing arrangements, automatic renewals, or recurring membership charges for our electrical installation services.

When a customer purchases a service, the applicable amount relates solely to that specific service or agreed work. Customers will not be automatically charged again for the same service or for future services unless they independently request and purchase another service.

Payment must be made using the payment method made available or agreed at the time of purchase. Where additional work is requested or becomes necessary, any additional charges will be communicated to the customer before being charged, where reasonably practicable.

7. Appointments and Access

Where an appointment is required, the agreed date and time will be communicated to the customer.

Customers should ensure that someone authorised to provide access to the property is available where necessary. Delays caused by unavailable access, inaccurate information, or circumstances outside our reasonable control may affect the scheduled service.

8. Cancellation

Customers may contact us as soon as possible if they need to cancel or reschedule a service appointment.

Where applicable, cancellation rights will be handled in accordance with UK consumer protection laws. Certain circumstances, including services that have already commenced at the customer’s request, may affect cancellation or refund rights where permitted by law.

Nothing in these Terms is intended to restrict any statutory rights available to consumers.

9. Refunds

Refunds will be considered in accordance with our applicable Refund Policy and UK consumer protection laws.

Where a refund is approved, it will normally be processed using the original payment method unless otherwise agreed or required by law.

10. Materials and Equipment

Where materials or components are required for an installation, the relevant materials may be included in the agreed service price or charged separately depending on the quotation.

Materials selected for an installation should be suitable for the intended application. Customers should inform us of any specific product or equipment requirements before the service is confirmed.

11. Safety

Electrical work may involve inherent risks. We take reasonable steps to perform installation work safely and professionally.

We may refuse or stop work if the property, electrical system, equipment, or working conditions present a significant safety risk or do not provide suitable conditions for the requested work.

Where an existing electrical installation has defects or safety concerns that affect the requested work, additional remedial work may be required before the installation can safely proceed.

12. Customer-Supplied Equipment

Where customers provide appliances, fittings, switches, sockets, lighting products, or other equipment for installation, the customer is responsible for ensuring that the supplied products are suitable and compatible for the intended installation.

We are not responsible for defects inherent in customer-supplied products, subject to applicable consumer rights and the circumstances of the service.

13. Website Use

Customers agree to use our website lawfully and responsibly.

You must not use the website to:

• Submit false or misleading information
• Attempt to gain unauthorised access to our systems
• Interfere with website security or functionality
• Introduce malicious software or harmful code
• Use the website for unlawful purposes

We reserve the right to restrict access where misuse or unlawful activity is suspected.

14. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to PLUGNGO ELECTRICAL LTD.

You may not reproduce, distribute, modify, or commercially exploit website content without our prior written permission, except where permitted by law.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.

Subject to applicable law, we will not be responsible for losses arising from circumstances outside our reasonable control or from inaccurate information, lack of access, or unsuitable conditions provided or caused by the customer.

We will take reasonable care when providing our services and will remain responsible for our obligations under applicable law.

16. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, utility failures, government action, transportation disruption, industrial disputes, or other unforeseen events that materially affect our ability to provide the service.

17. Privacy

Personal information provided through our website or in connection with our services will be handled in accordance with our Privacy Policy and applicable UK data protection laws.

18. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on this page with the applicable effective date. Your continued use of our website after an update may constitute acceptance of the revised Terms where permitted by law.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or our services will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights that may apply.